Simple process

How It Works

Ordering pens and paper should be as easy as using them. Here is how we handle every step from basket to doorstep.

Desk jotter pad A4

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Desk jotter pad A4

Glued-top pad with 100 plain sheets for sketches, phone messages, and quick sums.

Premium leather-bound journal A5

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Premium leather-bound journal A5

Full-grain leather cover with 240 numbered pages and an expandable rear pocket.

What to expect

Sitwy runs a local basket system. You browse the shop, add items, and submit a checkout request with your contact and delivery details. We confirm stock and send a secure payment link within one UK business day.

We ship via Royal Mail Tracked or a courier partner for larger orders. Most UK mainland addresses receive their parcel within one to three working days after dispatch. You will receive a tracking number by email.

If an item is out of stock, we will let you know the expected restock date and offer a substitute or a refund. We do not charge your card until stock is confirmed and you have approved the payment link.

  • No account required to browse or build a basket
  • Payment links sent within one business day
  • Tracking number provided on dispatch

Ordering step by step

The process from first click to first page.

01

Browse and compare

Use collection pages to filter by type - pens, notebooks, or desk essentials. Every product page lists paper weight, ink type, and dimensions.

02

Add to basket

Click Add to Basket and adjust quantities in the cart drawer. You can remove items or continue shopping at any time.

03

Request checkout

Open the basket and choose Checkout. Fill in your delivery address and contact details, then submit the request.

04

Confirm and pay

We email a payment link once stock is confirmed. Pay securely online and we dispatch the next working day.

05

Receive and review

Track your parcel to your door. If anything is wrong, reply to your order email within 14 days for a replacement or refund.

Common questions

Quick answers about ordering, delivery, and product specs.

No. You can browse, add items to your basket, and submit a checkout request without creating an account.

Orders placed before 2pm on a weekday dispatch the same day. Most UK mainland deliveries arrive within one to three working days.

We email you with the expected restock date and offer a substitute or a full refund. We never charge before confirming availability.

Yes. Contact us at [email protected] for volume pricing and consolidated invoicing.

Faulty or misdescribed items can be returned within 14 days for a replacement or refund. Contact us first so we can arrange the return label.

Our 80 gsm notebooks handle ballpoint, gel, and light marker use. The 100 gsm journal pages are fountain-pen friendly.

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